Refund Policy

Return Policy

We have a 30 day return policy from the date you receive your order.  Returns will not be accepted after this time.

To be eligible for a return, the item(s) must be in the same condition, new and the way you received them in its original packaging. If products are returned used we will not be able to provide a refund. 

We do not pay the cost of return shipping. Cali Bicycle does not provide return shipping labels. 


Return and Refund Process

To return an item, please contact within 30 days of delivery. Do not return a product without contacting us or we will not be able to process the return or refund.

For higher value items we recommend purchasing insurance as the customer will be responsible for loss or damage during return shipping. 

Once the item is received, we review returns and provide refunds within 2-3 business days. 

Once a return is approved, payment is refunded automatically to your account. it may take 2-10 business days for your bank or credit card company to process and post the refund too your account. This is a processing time that we have no control over.